Discounted Replacement:
If your device gets accidentally damaged or lost during the warranty period, just pay a fraction of the cost, and we'll replace it with a brand-new or like-new device so you can continue enjoying your flights.
Factory Maintenance:
We offer one comprehensive maintenance, including inspections, firmware updates, cleaning, and replacement of wear-and-tear parts (like propellers and frames) to ensure your device always performs at its best.
Discounted Repairs:
If accidental damage occurs during the warranty period, we provide discounted repair services, allowing you to restore your device at a lower cost, giving you peace of mind.
Loaner Device:
While your HOVERAir device is being repaired, you can get a loaner drone by paying a deposit. This ensures you won't miss any flying time, and the deposit is fully refunded when you return the loaner.
Replacement Express:
Once your faulty device is sent back to HOVERAir service center, we will simultaneously send out a replacement device, ensuring you receive the replacement device quickly to minimize any downtime.
How to Buy
Contact
support@hoverair.com
FAQ
1. Which model(s) does HOVERCare cover?
Currently, only the HOVERAir X1 is supported by HOVERCare.
2. Why should I buy HOVERCare?
HOVERCare is a 12-month service plan that provides extra coverage for accidental damage or a flyaway during your HOVERAir device use. Exclusive services or discounts for non-warranty situations are also provided.
3. Does HOVERCare support international coverage?
Yes. If you have purchased HOVERCare for your HOVERAir device, you can apply for services included in your service plan in other countries or regions where HOVERCare services are available.
4. Can I cancel HOVERCare?
If your HOVERAir device is returned according to HOVERAir return policy, you can apply to return HOVERCare as well. If your HOVERAir device has not been returned, the HOVERCare services have not been used, and the plan has been activated for less than 15 days, you can also apply for a HOVERCare cancellation.
5. When does HOVERCare become active?
HOVERCare becomes active as soon as you connect your HOVERAir device to the app for the first time for activation.
6. How does the HOVERCare discounted replacement service process work?
- Your HOVERAir device accidentally gets damaged;
- You reach out to customer service to initiate a discounted replacement service request;
- You pay the fee, get a return label, and send your HOVERAir device to the HOVERAir service center;
- The replacement device is sent out to you as soon as your HOVERAir device is on its way;
- You receive the replacement device shortly after your original device is returned.
7. Is the replacement offered by HOVERCare a new device?
The replacement device will be either brand-new or a like-new device equivalent in performance and reliability.
8. Does the replacement device automatically link to the original HOVERCare?
Yes. The replacement device will automatically inherit the remaining validity period of official warranty and HOVERCare coverage of the original device.